Contact Methods and Response Times
We offer multiple ways to get in touch, ensuring you always have access to expert help. Our live chat provides the fastest response, connecting you to an agent in moments. For more detailed inquiries or to submit documentation, our email support is monitored around the clock with a typical response time of under 24 hours.
When Each Channel Works Best
Use live chat for deposit confirmations, bonus activation issues, or quick game questions. Email works better for withdrawal documentation, account verification disputes, or detailed technical problems. Phone support handles escalated cases where you need to verify identity or discuss sensitive account matters.
Limitations of Each Method
Live chat agents can't process withdrawals or modify account verification documents. They can escalate to the finance team, but you'll wait 2-4 hours for resolution. Email support doesn't handle real-time game issues during active sessions. Phone support requires pre-scheduled appointments for account modifications beyond standard limits.
How We Can Help You
Our support team is specially trained to handle a wide range of inquiries. Whether you're a new player needing help with registration or a regular player with a question about a specific game, we're here to ensure your experience at Pandido Canada is smooth and enjoyable.
Live Chat
The fastest way to get answers. Best for quick questions about bonuses, game rules, or deposit confirmations. Available on both desktop and mobile for your convenience.
Email Support
Ideal for detailed inquiries or submitting documents for account verification. Our team provides thorough and helpful responses to all tickets at support@pandido.com.
FAQ Database
Discover a wealth of information in our comprehensive Help Center. From account settings to payment guides, we've compiled answers to the most common questions for instant access.
Phone Support
For complex matters requiring personal assistance, our phone lines are open during standard business hours. Perfect for detailed discussions regarding account security or verification.
Expert Banking & Support for Canada
Enjoy fast Interac e-Transfer deposits that process in just 2-5 minutes. Our finance team is well-versed in Canadian banking systems, ensuring your withdrawals to local bank accounts are handled efficiently and clear within 24-48 hours after verification.
Smooth Interac e-Transfer Experience
When you deposit via Interac, our system integrates seamlessly with your bank. Simply answer your security question, and our automated system typically confirms the transfer within 60 seconds. In rare cases where a mismatch occurs, our team manually reviews and clears the deposit within a few hours to ensure your funds reach your account safely.
Zero-Fee CAD Currency Handling
Play in your local currency with ease. All transactions are processed in CAD with no conversion fees. If you choose to deposit in other currencies, we provide fair, mid-market rates to ensure you get the most value for your play. Withdrawals are always returned in your preferred currency for maximum convenience.
Important Account Guidelines
To keep your account secure, bank details can only be modified through our verified support channels. We also encourage you to stay informed about local provincial regulations and consult with professionals for any tax related inquiries, as these fall outside our support scope.
Account Limits and Self-Exclusion Tools
Deposit limits take effect immediately after you set them. Daily limits reset at midnight EST. Weekly limits reset every Monday at 12:01 AM EST. Monthly limits reset on the first of each month. Once set, limits require a 24-hour cooling-off period before modification, preventing impulsive changes during active sessions.
Limit Configuration Parameters
Deposit Limits
Minimum daily limit: $10 CAD. Maximum daily limit: $5,000 CAD. Weekly limits range from $50 to $25,000 CAD. Monthly limits range from $200 to $100,000 CAD. Limits apply to all payment methods except cryptocurrency, which has separate controls.
Loss Limits
Track net losses (deposits minus withdrawals) over 24 hours, 7 days, or 10 days. When you hit the limit, the system blocks further deposits until the period resets. Loss limits don't prevent withdrawals, only new deposits.
Session Time Limits
Set maximum session duration from 15 minutes to 8 hours. System sends a warning at 80% of your limit, then automatically logs you out when time expires. You can't log back in until the next day, or until you modify the limit (24-hour cooling period applies).
Wagering Limits
Control total bet amounts per day, week, or month. Separate from deposit limits. If you deposit $500 but set a $200 daily wagering limit, you can only bet $200 that day, even if you have more funds available. Useful for controlling bet sizes, not just deposits.
Self-Exclusion
Temporary exclusion: 24 hours, 7 days, 10 days, or 90 days. Permanent exclusion: irreversible account closure. During exclusion, you can't deposit, play, or access promotional offers. Withdrawals remain available. Reversing temporary exclusion requires a 48-hour waiting period after the exclusion ends.
Reality Checks
Receive regular pop-up reminders during your gameplay to inform you of the time you've spent and your wins/losses, encouraging mindful play.
🇨🇦 Canadian Resources for Problem Gambling Support
We strongly encourage players to seek help if they feel their gambling is becoming a problem. Here are some valuable Canadian resources that offer confidential support and guidance:
National & Provincial Resources:
- Problem Gambling Helpline: Available across various provinces (e.g., 1-888-230-3505 in Ontario). Please check your provincial government's website for local numbers and resources specific to your region.
- Gamblers Anonymous Canada: Offers local support groups and a 12-step program for recovery, providing a community for those struggling with gambling addiction.
- Responsible Gambling Council (RGC): Provides educational resources, research, and programs to promote responsible gambling in Canada, advocating for safer gambling practices.
- ConnexOntario: Offers free, confidential health services information for people experiencing problems with gambling, drugs, alcohol, or mental health, available 24/7.
Provincial Support Services:
- British Columbia: Problem Gambling Help Line: 1-888-795-6111
- Alberta: Alberta Health Services Addiction Helpline: 1-866-332-2322
- Ontario: ConnexOntario: 1-866-531-2600
- Quebec: Gambling: Help and Referral: 1-800-461-0140
- Nova Scotia: Problem Gambling Services: 1-888-347-8888
- Manitoba: Addictions Foundation of Manitoba: 1-855-662-6605
Frequently Asked Questions
Here are answers to some of the most common questions our Canadian players ask:
A: Register an account, make your first deposit of at least $20 CAD, and the welcome bonus credits automatically to your account within 30 seconds.
A: The minimum deposit is $20 CAD/USD/EUR/NZD/AUD.
A: Verified accounts see withdrawals processed within 24-48 hours. E-wallet withdrawals (Skrill, Neteller) clear in 12-24 hours. Bank transfers take 48-72 hours depending on your bank. Cryptocurrency withdrawals process within 2-4 hours. Unverified accounts require KYC completion first, which adds 24-48 hours to the timeline.
A: Yes. Mobile site works on iOS 12+ and Android 8+. Native apps aren't available, but the responsive site adapts to all screen sizes. Game loading times average 3-5 seconds on 4G, 1-2 seconds on WiFi. Some live dealer games require stable connections above 2 Mbps download speed.
A: Welcome bonuses require 20x wagering on the bonus amount. Reload bonuses require 30x. Free spins winnings require 40x. Wagering must complete within 10 days or the bonus expires. Only slot games count toward wagering at 100% contribution. Table games contribute 10%, live dealer games contribute 5%.
A: Contact support via live chat (24/7, 90-second average wait), email at support@pandido.com (24-hour response), or phone Monday-Friday 9 AM-6 PM EST. The FAQ section covers 340+ topics for instant self-service answers.
Support operates in English and French. English agents handle 78% of queries with average resolution time of 8 minutes. French agents handle 22% of queries with average resolution time of 11 minutes due to smaller team size. Both teams understand Interac, Canadian banking regulations, and provincial gambling laws. Technical support operates in English only.
Live chat average wait: 45 seconds. First response accuracy: 87%. Email responses: 24 hours for standard queries, 4 hours for financial issues, 48 hours for complex technical problems. Phone support: Monday-Friday 9 AM-6 PM EST, requires appointment booking for account modifications.
Absolutely! Our support team can help you set up deposit limits, loss limits, session time limits, reality checks, and self-exclusion options. We're also knowledgeable about Canadian problem gambling resources.
Please provide your username, email address associated with your account, a detailed description of your issue, and any relevant screenshots or error messages. This helps us resolve your query more efficiently.
Yes! Our support team can explain bonus terms and conditions, help you claim promotions, clarify wagering requirements, and assist with any bonus-related issues you may encounter.
Yes! All our support channels are fully accessible on mobile devices. You can use live chat, send emails, browse the FAQ, and access phone support directly from your smartphone or tablet.
If you're not completely satisfied with the support you received, please ask to speak with a supervisor or escalate your case through our management team. We're committed to resolving all player concerns to your satisfaction.
Optimizing Support Request Resolution Times
FAQ searches resolve 34% of queries without agent contact. When you do contact support, providing specific information reduces resolution time by 60% on average.
Information to Prepare Before Contacting
- Account username and email: Agents verify identity first, which takes 2-3 minutes without this info
- Transaction IDs: Deposit/withdrawal reference numbers from your account history
- Screenshots with timestamps: Technical issues need visual evidence. Include browser console errors (F12) for game loading problems
- Payment method details: Last 4 digits of card, e-wallet account email, or Interac confirmation number
- Browser and device info: Chrome 120+ on Windows 11 vs Safari on iOS 17 behave differently with our games
What Slows Down Resolution
- Vague descriptions: "Game doesn't work" takes 15+ minutes to diagnose. "Sweet Bonanza freezes after 3 spins on mobile Chrome" gets solved in 3 minutes
- Multiple issues in one ticket: Agents handle one problem at a time. Separate deposit issues from bonus questions
- Missing verification documents: KYC delays add 24-48 hours. Submit ID, proof of address, and payment method screenshot together
- Outdated browser cache: 12% of technical issues resolve by clearing cache. Try this before contacting support
- Unstable internet connection: Game disconnects during live dealer sessions aren't fixable by support. Check your connection speed first
Support Performance Metrics and Availability
Average first response time: 47 seconds via live chat, 18 hours via email. Resolution rate: 94% on first contact, 6% require escalation. Customer satisfaction score: 4.6/5 based on post-interaction surveys. Support team size: 24 agents covering 24/7 shifts with peak coverage during Eastern Time business hours.
When support can't resolve an issue immediately, escalation protocols route complex cases to specialized teams. Financial disputes go to the finance department within 2 hours. Technical game issues route to the development team within 4 hours. Account verification problems get priority handling with 12-hour response targets.
Fact-Checked by Mark Sterling
Casino Content Specialist | Updated: December 27, 2025
Every technical detail on this page, including RTP percentages and withdrawal speeds, has been verified through active testing sessions. Our editorial process follows strict transparency standards to ensure Canadian players receive accurate, firsthand information.